Event Closed Full details Print Event Event List

DEALING WITH COMPLAINTS - SCHOOL COMPLAINTS PROCEDURES FOR ALL GOVERNORS

This event is suitable for Ealing maintained schools and all other schools
Short URL https://governors.ealingcpd.org.uk/courses/bookings/c_detail.asp?cid=14193 
Event code SCH 19/124 
Event description

New Course


Any person, including members of the general public, may make a complaint about any provision of facilities or services that a school provides. In accordance with Section 29 of the Education Act 2002, all LA maintained schools must therefore have and make available a procedure to deal with all complaints relating to their school and to any community facilities or services that the school provides 


This briefing is relevant to all governors of all school settings. The aim is to provide a comprehensive overview of the school’s complaints procedure and the statutory duties placed on Governing Boards of Local Authority (LA) maintained schools however, the principles are applicable to all schools. The purpose is to ensure all governors are aware and confident in the knowledge of national and local best practice advice and guidance on school complaints procedures.

The objective of the session will be to embed the duties placed on governors through discussion and information sharing. This in turn will allow delegates to ensure their schools are fully compliant and adhering to relevant legislation and publication requirements. The session will also cover strategies to ensure governors are aware of their monitoring and scrutiny role with regard to complaints.


It  will also allow governors the opportunity to share experiences, if appropriate, in a confidential environment and build their confidence and skills in dealing with formal stages of the complaints process.


The session will cover the complete complaints procedure in terms of:


• Timeliness


• Stages


• Recording complaints


• Governing Board review



The briefing will also cover complaints not in scope of the school’s complaints procedure and discuss strategies of how to deal with serial and persistent complainants.


Delegates can also expect to gain advice and guidance from invited current governors with the skills and knowledge of dealing with appeal panels and investigations first hand.


This training will be delivered by Angela Langford - Head of Governor Support, Achieving for Children (AfC), covering schools across London Borough's of Richmond and Kingston

 
Training objectives

By the end of the session governors will be able to:


• Demonstrate an understanding of the legal requirements for schools to have in place a distinct policy to deal with all complaints.


• Confidently work with the school leadership team to review, update and monitor the schools complaints policy to ensure it is easily accessible and published on the schools website, is simple to understand and use, is impartial, is non-adversarial; enables a full and fair investigation and respects confidentiality.


• Describe the importance of timeliness of considering and resolving complaints as quickly and efficiently as possible.


• Identify stages of the complaints procedure and relevant personnel responsible at each stage


• Explain the Governing body review stage and the expected protocol.


For all governors but especially chairs, vice chairs, headteachers and also senior leaders. Although the DfE guidance is aimed at maintained schools the principles and best practice examples can be applied to any school setting complaints procedure and this session is specifically designed to cover maintained schools and academies

 
Target Group  
Subject areas Governor training
Target audience Governors: All
OFSTED areas
Professional Standards
Venue Ealing Education Centre, Mansell Road, UB6 9EH map
Admin contact Mohid Hasham (eec@ealing.gov.uk)
Event Commissioner Tina Birch (tbirch@ealing.gov.uk)
Tutor(s)/Facilitator(s) - SEE EVENT DESCRIPTION
Course Costs
Standard cost£90.00
SLAs
CPD/Training SLA£0.00
*Ealing Learning Partnership pay as you go£85.00
Start date Thursday 17 January 2019
Times 18:00 - 20:00
Number of sessions 1